Accessibility Statement

Our Commitment to Accessibility

Accessibility is part of how we design, develop, review, and maintain our own digital services. Our goal is to make our website usable by as many people as possible, including people who navigate with a keyboard, use screen readers or magnification, enlarge text, use voice input, rely on captions, or use other assistive technologies and accessibility settings.

We also recognize that technical standards alone do not describe every person's experience. For that reason, our accessibility program combines standards-based evaluation with human review, assistive-technology testing, usability testing, remediation, and ongoing monitoring.

Accessibility Standard

ADA Access Group uses WCAG 2.2 Level AA by default as the primary technical benchmark for evaluating the accessibility of this website. WCAG 2.1 Level AA is used when a contract or regulation requires it.

We also monitor developments in accessibility standards and guidance, including newer W3C recommendations, and may incorporate additional accessibility practices when they improve the experience for users.

Our use of WCAG as a technical benchmark should not be interpreted as a legal opinion or a guarantee regarding every accessibility requirement that may apply in every jurisdiction or circumstance.

How We Test Accessibility

No automated accessibility tool can evaluate every accessibility requirement. Our testing process therefore combines automated analysis with manual evaluation and human testing.

Automated Accessibility Testing

We use automated accessibility testing as part of development, quality assurance, monitoring, and periodic website reviews.

Our automated testing may include tools and technologies such as axe-core, WAVE, Lighthouse, and other accessibility evaluation tools appropriate to the content being reviewed.

Automated testing helps us identify potential accessibility issues efficiently, including certain problems involving semantic markup, accessible names, form controls, color contrast, document structure, and other machine-testable conditions.

Automated results are reviewed in context rather than treated as proof of complete accessibility.

Manual Accessibility Testing

We perform manual accessibility evaluation for requirements and interactions that cannot be reliably assessed through automation alone.

Manual testing may include review of:

• keyboard navigation and keyboard-only operation;
• visible focus and logical focus order;
• navigation and page structure;
• forms, labels, instructions, and validation;
• accessible names, roles, states, and values;
• menus, dialogs, and other interactive components;
• dynamic content and focus management;
• alternative text and content meaning;
• text resizing, zoom, and reflow;
• critical user journeys; and
• other applicable WCAG success criteria requiring human judgment.

Our accessibility program includes professionals who hold accessibility credentials from the International Association of Accessibility Professionals (IAAP), including the Certified Professional in Accessibility Core Competencies (CPACC) credential.

Assistive-Technology Testing

We periodically evaluate important functionality using assistive technologies and platform accessibility features.

Depending on the interface and testing scope, this may include:

• NVDA;
• JAWS;
• VoiceOver on macOS and iOS;
• TalkBack on Android;
• keyboard-only navigation;
• browser zoom and text enlargement;
• voice input and platform accessibility settings; and
• other assistive technologies appropriate to the experience being reviewed.

Accessibility behavior can vary between browsers, operating systems, device versions, and assistive technologies. If you experience a problem with a specific combination, we encourage you to include that information when contacting us.

Usability Testing With People With Disabilities

Our accessibility program includes usability testing with people with disabilities.

This testing helps us identify barriers, usability problems, and interaction patterns that may not be apparent from automated analysis or standards-based technical review alone.

Feedback from people using assistive technologies and accessibility features informs our evaluation and remediation work.

Independent Accessibility Review

In addition to our internal accessibility testing, we conduct an annual accessibility audit by an independent third party.

Independent review provides an additional perspective on the accessibility of our website and helps us identify areas that may require further evaluation, remediation, or process improvement.

Our Ongoing Accessibility Program

Accessibility is not treated as a one-time project. Our website changes over time, so our testing and maintenance process continues after an audit or remediation cycle is completed.

Accessibility in Our Development Process

We work to address accessibility throughout the lifecycle of our website rather than relying only on testing after content has been published.

Our accessibility practices may include:

• semantic HTML and appropriate interface structure;
• accessible labels and instructions for forms;
• keyboard-accessible interactions;
• visible focus indicators;
• appropriate color contrast;
• text alternatives for meaningful images;
• accessible names and states for interactive controls;
• testing of reusable components;
• accessibility review during significant website changes;
• remediation of confirmed barriers; and
• retesting after significant accessibility fixes.

Browser and Assistive-Technology Compatibility

ADA Access Group is designed to work with current versions of commonly used browsers, operating systems, and assistive technologies.

We periodically test combinations involving technologies such as Chrome, Firefox, Safari, Edge, NVDA, JAWS, VoiceOver, TalkBack, keyboard navigation, browser zoom, and platform accessibility settings.

Because browsers, operating systems, assistive technologies, and websites are continuously updated, we do not guarantee identical behavior in every possible technology combination.

If you encounter an accessibility problem, it is helpful to tell us:

• the page or feature you were using;
• what you were trying to do;
• your browser;
• your operating system or device;
• the assistive technology you were using, if applicable; and
• a description of the barrier you encountered.

Known Accessibility Limitations

As of our most recent review, we are not aware of any significant accessibility barriers on adaaccess.group that prevent access to our primary content or services.

However, websites and software change over time, and an accessibility issue may still occur despite ongoing testing. If you encounter a barrier, please contact us so we can investigate it.

When a confirmed accessibility problem is identified, we prioritize it based on its severity, user impact, and the functionality affected.

Third-Party Content and Services

Some functionality or content available through our website may be provided by third-party services that are not entirely under our control.

We make reasonable efforts to consider accessibility when selecting, implementing, and maintaining third-party technology. However, accessibility behavior may sometimes depend on the third-party provider.

When we identify a significant accessibility barrier in third-party functionality, we may work with the provider to address the issue, adjust the implementation, or provide an accessible alternative when feasible.

Report an Accessibility Barrier

We welcome accessibility feedback. If you have difficulty accessing content, using a feature, completing a task, or communicating with us through our website, please contact our accessibility team.

Accessibility Feedback Response Targets

We use the following internal response and remediation targets for accessibility feedback:

• Acknowledgment: within 2 business days of receiving the report.
• Initial investigation: targeted for completion within 5 business days.
• Critical accessibility barriers: prioritized for remediation within 48 hours.
• Other confirmed accessibility barriers: targeted for remediation within 30 days.
• Follow-up: we aim to confirm the outcome with the reporting user following remediation or when an appropriate accessible alternative is available.

These are service targets. Resolution time can vary when an issue depends on a third-party provider, requires significant technical changes, or involves circumstances outside our direct control. In those situations, we work to provide an appropriate accessible alternative when feasible while remediation is underway.

Alternative Formats and Communication Accommodations

If information on our website is difficult for you to access, contact us and tell us what format or communication method would work best for you.

Depending on the request, ADA Access Group can provide or coordinate information and communication support including:

• large-print materials;
• high-contrast versions;
• plain-text versions;
• audio versions;
• Braille transcription;
• real-time captioning;
• American Sign Language (ASL) interpretation; and
• alternative communication methods when appropriate.

For Braille materials, ADA Access Group can coordinate transcription through an appropriate Braille service provider.

For meetings requiring ASL interpretation or other scheduled communication accommodations, we ask that requests be made at least 48 hours in advance when possible so that we have sufficient time to coordinate support. We will still make reasonable efforts to assist when less notice is available.

Accessibility Complaints and Escalation

If you report an accessibility problem and are not satisfied with our response, you may ask for the matter to be escalated to our Accessibility Compliance Officer.

When an issue is escalated, we will review the original report, the investigation and remediation work completed to date, and any remaining accessibility concerns. We aim to provide a written response describing the status of the issue and any further actions planned.

You may request escalation by emailing accessibility@adaaccess.group and including Accessibility Escalation in the subject line.

Review and Maintenance of This Statement

We review this Accessibility Statement regularly and update it when our accessibility program, testing practices, known limitations, contact information, or other material information changes.

The date at the top of this page identifies the most recent review of the statement.

We also periodically reassess our accessibility practices as standards, assistive technologies, browsers, devices, and digital experiences evolve.

Questions About Accessibility

For questions about the accessibility of adaaccess.group, to report an accessibility barrier, or to request an alternative format or accommodation, contact:

ADA Access Group Accessibility Team
accessibility@adaaccess.group
(305) 982-7930